Your experience will start with top rate customer service when you speak with Sara on the phone. She will assist you through the scheduling process and help you with any concerns along the way. Unfortunately, it is impossible to diagnose any chimney problem over the phone so we must schedule Jonathan to come and preform the appropriate level of inspection. Jonathan will be timely and ready to inspect and service your fireplace system. Prior to the appointment time, please move any items off the hearth and any furniture in the immediate area of the fireplace. Also, make sure no fire has been made for at least a full day before the sweep. There will be a vacuum so some noise is expected. Most pets are scared of this so plan accordingly. Drop cloths will be used to keep dust and debris off your furniture and floors. Your inspection will include a thorough examination of the chimney including a video scan. Allow for a few hours for a complete, clean, and thorough inspection. We look forward to your appointment!